Operation & Customer Service

  • Cairo, Egypt
  • FullTime
  • 01/01/0001

- We are looking for an exceptional Customer Service Agent to join our fast-growing Support team working across our ride hailing and food delivery businesses. The position would be based from our office in Cairo, Egypt.
 

Key Responsibilities:

    - Bachelor's degree, ( Fresh Graduate ).

    - Experience 0-1 year.

    - Presentable.

    - Ability to work under pressure.

    - Organized and team player.

    - Intermediate English level.

    - Good in Microsoft Office.

    Communication Skills:

    - Ability to communicate correctly and clearly with all customers.

    - Good comprehension skills – ability to clearly understand and state the issues customers present.

    - Good composition skills – ability to compose a grammatically correct, concise, and accurate written response.

    - Understand and accept schedule changes based on business needs.

    - Strong prioritization and time management skills.

    Computer Knowledge/Skills:

    - Ability to use a desktop computer system.
    - Excellent typing skills.
    - Familiarity with Microsoft Excel and Microsoft Word.
    - Ability to successfully adapt to changes in the work environment.
     

Required Qualifications

    - Fluency in both English and Arabic, written and spoken.

    - Communicate with customers (verbal and written) with a problem-solving attitude.

    - Understand the issue and make best use of the available resources to resolve the issue.

    - At least 1 year of work experience in any customer facing role.

    - Positive and hard working attitude.

    - Attention to details.

    - Customer obsession.

    - Willingness to work daytime and evening shifts.

    - Rotational weekends.

    - Experience in a customer support role.